Introduction:
This Policy Applies to The Use Of:
• Our website (the “Website”) and mobile application (the “Application”) once you use the Website or browse or download a copy of the Application on your mobile device or through the POS accounting system.
• Any of the services that can be accessed through the Website/Application/device/POS accounting system (the “Service”). This policy outlines the basis on which any Data or information collected or provided to us is processed. Please read the following carefully to understand our policies regarding Data and information and how to handle and deal with it.
Changes To the Privacy Policy:
This privacy policy governs the collection, possession, storage, processing, and handling of information and Data collected from users and/or Platform partners, and is subject to review, modification, and updating on an ongoing basis. This policy may change from time to time when a user visits the Website/Platform/Application. The new policy may be displayed on the screen and the user may be asked to read and accept the changes to continue using the Website, Application, or Services.
It is important that personal and/or company Data, whether the user is a company and/or information (the “Data”) obtained by the platform from the user and/or platform partners, is accurate and up-to-date.
The Data We Collect About You
The platform/company may collect, use, store, transfer, and/or process various types of data, including:
• Identification data.
• Contact data.
• Financial data related to the platform.
• Device data.
• Content data.
• Profile data.
• Usage data.
• Location data.
• Goods/products data.
• User-provided data.
• Registration data.
The platform may also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from personal data, but it is not considered personal data as it will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific service. However, if we combine or connect aggregated data with your personal data in a way that directly or indirectly identifies you, we treat the combined data as personal data and it will be used in accordance with this privacy policy.
Except as stated in this policy, the platform will not collect any special categories of Data about the user (including details about race, ethnicity, religion or philosophical beliefs, sex life, political opinions, trade union membership, or information about health, genetic data). The platform also does not collect any information about criminal convictions or offenses.
How Data is collected:
The following Data will be collected and processed:
• Information provided by the user, which includes but is not limited to:
necessary contact details such as name, address, phone number, email address, and address.
• Details provided when responding to a survey, using live chat, opening a technical support ticket, providing feedback on the Website, Application, products, or Services, and filling out a form.
• Identity and tax registration information and/or company-related information such as company name, company type, company’s sector of operation, company registration details, and information about the necessary licenses required by law.
• If the user is a seller, details about the goods and products that will be sold through the Application/platform/Website, and details about sales/purchase transactions.
• Specific payment information related to facilitating transactions, purchases, and payments through the Application/platform/Website, which may include bank account numbers, invoice and delivery setup information, credit/debit card numbers, expiration dates to facilitate buying and selling as well as paying for purchased products or Services.
• Any information provided to the Website/platform/Application related to disputes or supporting complaints related to the Application or goods and/or Services purchased through the Application, where the user can file complaints about products and Services. The provided or supplied Data will be processed in disputes or complaints submitted.
• Information through communication with the platform (for example, via chat service, phone, or customer service email), a copy of the correspondence may be recorded, and additional information may be requested to verify the identity of the person concerned.
• Automatically Collected Information
Every time the Website/Application/platform is visited or used, Data is automatically collected, including device information, content, and usage data. This Data is collected using cookies and other similar technologies.
User contact details and other information are collected from publicly available sources for the purpose of user verification and due diligence towards users.
Details of user activities, transactions, and interactions on the Application/platform are collected, including information related to types and specifications of purchased products and Services, pricing and delivery information, dispute and complaint records, user communications, and any information disclosed in any discussion forum.
From time to time, information about current and potential users may be collected in relation to trade shows, industry events, and/or other occasions, including contact names, addresses, phone numbers, fax numbers, and email addresses.
Specific device information such as IP addresses, device type, unique device identifiers, browser type, and broad geographic location, browsing patterns, and details of how users interact with the platform, Application, and available products and Services. In addition, we collect statistical information about the Application and its visitors, including browser software, operating system, software and hardware features, pages viewed, and number of sessions and visitors.
• Website Data. We also use GPS technology or other technologies to determine your current location. Some location-based services require personal data to activate the service/feature. If you want to use a specific feature, you will be asked to consent to the use of your Data for this purpose. You can withdraw your consent at any time by disabling location data in your settings.
• The information we receive from other sources including external parties and publicly available sources. The platform may obtain user data from multiple external parties and public sources including, but not limited to:
– Device data from the following parties.
– Analytics providers.
– Advertising networks.
– Information providers.
– Service providers.
• Contact information, transactions, and financial data from service providers who have their own separate and specific privacy policies. Therefore, it is necessary to know and understand the policies of any third party and their data processing methods before sharing any data.
• Profile and contact data from data brokers or data aggregators.
• Profile and contact data from publicly available sources.
Cookies
The platform uses cookies and/or other tracking technologies to distinguish you from other users of the Website or Application. This helps us provide a good user experience when using the Website/Application and allows the platform to improve the Website/Application.
How The Data and Information Are Used
Data and information are used for the following purposes:
• Verifying user identity, ensuring security, applying a know-your-customer policy, taking necessary precautions against money laundering, and verifying basic information to set up user accounts.
• Verifying eligibility to register on the platform according to the platform’s privacy policy and terms of use.
• Setting up/managing user accounts, including providing login credentials and setting up basic application information.
• Providing customer service support to users, responding to inquiries and feedback, and managing claims and/or disputes.
• Facilitating communication between buyers and sellers and between users and service providers through the Application/platform, processing purchase transactions made through the Application/platform.
• Providing service providers with information about users who want to use the Services through the platform/Website/Application.
• Evaluating and monitoring account security and transaction risks for Application users, detecting and preventing fraud, money laundering, and other security incidents.
• Conducting research or statistical analysis to improve the content of the Application/platform/Website, and improving product and Service offerings, including, for example, using anonymously sourced data for machine learning purposes.
• When necessary for the legitimate interests of the platform.
• When there is a need to comply with legal or regulatory obligations.
• For the purposes of managing and protecting the platform’s business and Services, and managing and protecting the Website/Application, including discovering and fixing errors, analyzing data, and testing the system.
• To deliver content and advertisements, to provide recommendations to the user about services that may be of interest, and to measure and analyze the effectiveness of the advertisements presented.
• For the purposes of improving/modifying/developing the Website/Application/platform.
Direct marketing communications will be sent via email or text message if the user agrees, with the user having the right to withdraw this consent at any time. User consent will be obtained before sharing personal data with any third party for marketing purposes.
Data/information sharing with third parties
For the purposes of this privacy policy, the third party refers to any external party outside of the platform.
When the user provides any Data/information, consent is requested to share that Data/information with any third parties, except for sharing Data and information with platform partners/service providers, including for example:
• The platform may choose to sell, transfer, or merge parts of its business or assets with other entities. Alternatively, the platform may acquire ownership of other companies or merge with them. In the event of any such changes, the new owners may use personal data in the same manner specified in this privacy policy.
Data Protection
All information provided by the user or obtained from them is stored on our secure servers. Any payment transactions we make or those made by our selected third-party payment service provider are encrypted and are using secure encrypted technology. The user is responsible for keeping their username and password confidential. We ask that you do not share your username and/or password with anyone.
Once we receive user information, we will use strict security measures and features to try to prevent accidental loss, use, or unauthorized access to Data.
We are not responsible for the privacy policies of the websites to which the platform is linked in any way. If you provide any information to these third parties, different rules apply regarding the collection and use of Data. You should contact these parties directly if you have any questions about their use of Data that they collect.
Data Retention
The platform keeps Data/information as long as it is necessary and reasonable to achieve the purposes for which the Data/information was collected, including for any legal, regulatory, tax, accounting, or reporting requirements. The platform may retain Data/information for a longer period in the event of a complaint or potential litigation related to the platform’s relationship with the user.
To determine an appropriate retention period for Data, the amount, nature, sensitivity, and potential harm from unauthorized use or disclosure of that Data and information, the purposes for which it is processed, and whether these purposes can be achieved through other means are taken into account, along with legal, regulatory, tax, accounting, or other requirements.
No credit/debit card details will be stored for the purposes of completing payment transactions, and personal identification information will not be sold, shared, or rented to any third party. Such data will not be transferred to third parties. Specific measures will be taken to ensure the security and confidentiality of data, including various algorithms and programs. Even with taking the aforementioned measures. We do not guarantee the security of any data shared on the internet.
Your Legal Rights
Under certain circumstances, you may have the following rights with respect to data protection laws:
• Right to access Data (known as a “Subject Access Request”). This allows the user to receive a copy of any Data held about them.
• Right to rectify any incomplete or inaccurate Data held.
• Right to erase Data. The user may request deletion or removal of Data where there is no legitimate reason for continuing to process it or where it is required to comply with local law. However, there may be legal reasons why deletion cannot be complied with, and the user will be informed of this at the time of the request.
• Right to restrict processing of Data in certain circumstances and conditions.
• Withdrawal of consent can happen at any time, as the Platform relies on the user’s consent to process Data and information. However, this will not affect the legality of any processing that occurred before the consent was withdrawn. The user acknowledges and agrees that if they withdraw their consent to access and process Data and this privacy policy, the Platform may not be able to provide certain services, and the user may not be able to use the Website/Application for its intended purpose. Additionally, the user’s account and profile may not be active, and it may not be possible to verify the user’s profile for use by other parties to whom the user may want to grant access to their record for any requested service. Under no circumstances will the Platform be liable to the user or any other person for any direct, indirect, incidental, special, punitive, or consequential damages (including, but not limited to, damages for lost profits, sales, revenue, reputation, use of content, impact on business, interruption of business, loss of expected savings, or loss of business opportunities) resulting from the withdrawal of their consent.
You can exercise any of these rights at any time by contacting us at [email address].
