This Policy applies to the use of:
Our website, www.mawrid.ai (the “Website” or “our Website”), and the mobile application (the “Application”), once you use or browse the Website, download a copy of the Application, browse through your mobile phone or mobile device (the “Device”), or use the POS accounting system.
Any services accessible through the Website, Application, Device, or POS accounting system (the “Service”).
This Policy sets out the basis on which any data or information collected by us, or provided to us, will be processed. Please read the following carefully to understand our policies regarding data and information and how such data and information will be handled.
This Privacy Policy governs the collection, possession, storage, processing, and handling of information and data collected from users and/or Platform Partners. This Privacy Policy is subject to continuous review, amendment, and updating.
This Policy may change from time to time. When the user visits the Website, Platform, or Application, the updated Policy may be displayed on the screen, and the user may be required to read and accept the changes in order to continue using the Website, Application, or Services.
It is important that the personal data and/or company data, where the subscriber is a company, and/or any other information obtained by the Platform from the user and/or Platform Partners (the “Data”) is accurate and up to date.
The Platform and/or the Company may collect, use, store, transfer, and/or process different types of Data, including:
Identification Data.
Contact Data.
Financial Data relating to the Platform.
Device Data.
Content Data.
Profile Data.
Usage Data.
Location Data.
Goods and Product Data.
Data provided by the user.
Registration Data.
The Platform may also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose.
Aggregated data may be derived from personal data but is not considered personal data where it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users who use a particular Service.
However, if we combine or connect aggregated data with your personal data in a way that enables us to identify you directly or indirectly, we will treat the combined data as personal data and use it in accordance with this Privacy Policy.
Except as provided in this Policy, the Platform will not collect any special categories of data about the user, including details relating to gender, race, religious or philosophical beliefs, sexual life, political opinions, trade union membership, health information, or genetic data.
The Platform also does not collect information relating to criminal convictions or offences.
The following Data will be collected and processed:
This information includes, without limitation:
Necessary contact details, including but not limited to name, address, telephone number, email address, and postal address.
Details provided when responding to a survey, using live chat, opening a technical support ticket, providing feedback regarding the Website, Application, products, or services, or completing a form.
Identification, tax registration, and/or company-related information, such as the company name, type, business sector, company registration details, and information relating to the licences required under applicable law.
If the user is a Seller, details relating to the goods and products to be sold through the Application, Platform, or Website, as well as details relating to sales and Purchase Transactions.
Certain payment information relating to the facilitation of transactions, purchases, and payments through the Application, Platform, or Website. This information may include bank account numbers, billing and delivery information, credit or debit card numbers, and expiry dates, for the purpose of facilitating sales and purchases and paying for products or services purchased or transacted through the Platform.
Any information submitted through the Website, Platform, or Application in connection with disputes or in support of complaints relating to the Application or goods and/or services purchased through the Application. Through the Application, Platform, or Website, the user may submit complaints regarding products and services, and the Data submitted or provided in connection with such disputes or complaints will be processed.
Information provided when communicating with the Platform, for example through chat services, telephone calls, or customer service email. A copy of the correspondence and/or conversation may be recorded, and additional information may be requested to verify the identity of the relevant person.
Each time the Website, Application, or Platform is visited or used, Data is collected automatically, including Device, Content, and Usage Data. This Data is collected through cookies and other similar technologies.
Contact details and other user information may be collected from publicly available sources for user verification and user due diligence purposes.
Details of the user’s activities, transactions, and interactions on the Application or Platform may be collected, including information relating to the types and specifications of products and services purchased, pricing and delivery information, dispute and complaint records, communications between users, and any information disclosed through any discussion forum.
From time to time, information relating to existing and prospective users may be collected during or in connection with trade exhibitions, industry events, and/or other occasions. This may include contact names, addresses, telephone numbers, fax numbers, and email addresses.
Certain Device information may be collected, such as IP addresses, device type, unique device identification numbers, browser type, broad geographical location, browsing patterns, and details of how the user interacts with the Platform, Application, products, and services available through them.
In addition, we collect statistical information relating to the Application and visitors to the Application, Platform, or Website, including browser software, operating system, software and hardware attributes, pages viewed, number of sessions, and number of visitors.
We may use GPS technology or other technologies to determine your current location.
Certain location-based services require access to personal location Data in order to activate the relevant Service or feature.
If you wish to use a particular feature, you will be asked to consent to the use of your Data for that purpose. You may withdraw your consent at any time by disabling Location Data through your device settings.
We may receive user Data from other sources, including third parties and publicly available sources.
Such sources may include, without limitation:
Analytics providers.
Advertising networks.
Search information providers.
Service Providers.
Contact, transaction, and financial Data from service providers that maintain their own separate privacy policies. Users should therefore review and understand the policies of any third party and how such third parties process Data before sharing any Data with them.
Identification and Contact Data from data brokers or data aggregators.
Identification and Contact Data from publicly available sources.
The Platform uses cookies and/or other tracking technologies to distinguish you from other users of the Website or Application.
This helps us provide users with a better experience when using the Website or Application and allows the Platform to improve the Website and Application.
Data and information are used for the following purposes:
Verifying the user’s identity, conducting security checks, applying Know Your Customer requirements, carrying out anti-money laundering due diligence, and verifying basic information for the purpose of creating user accounts.
Verifying eligibility to register on the Platform in accordance with this Privacy Policy and the Platform’s Terms of Use.
Creating and managing user accounts, including providing login credentials and setting up basic Application information.
Providing users with customer support, responding to enquiries and feedback, and managing claims and/or disputes.
Facilitating communication between Buyers and Sellers and between users and Service Providers through the Application or Platform, and processing Purchase Transactions conducted through the Application or Platform.
Providing Service Providers with information relating to users who wish to obtain services through the Platform, Website, or Application.
Assessing and monitoring account security and transaction risks for Application users and detecting and preventing fraud, money laundering, and other security incidents.
Conducting research or statistical analysis in order to improve the content of the Application, Platform, or Website and to improve product and service offerings, including, for example, using anonymised Data for machine-learning purposes.
Where necessary for the legitimate interests of the Platform.
Where necessary to comply with a legal or regulatory obligation.
Managing and protecting the Platform’s business and services and managing and protecting the Website and Application, including troubleshooting, data analysis, and system testing.
Providing content and advertisements, making recommendations to users regarding services that may be of interest to them, and measuring and analysing the effectiveness of advertisements.
Improving, modifying, and developing the Website, Application, and Platform.
Direct marketing communications may be sent by email or text message where the user has provided consent.
The user has the right to withdraw such consent at any time.
The user’s consent will be obtained before personal Data is shared with any third party for marketing purposes.
For the purposes of this Privacy Policy, a third party means any external person or entity other than the Platform.
When the user provides any Data or information, the user may be asked to consent to the sharing of such Data or information with third parties.
This does not include the sharing of Data and information with Platform Partners or Service Providers through the Platform, including, for example:
Any entities to which the Platform may choose to sell, transfer, or merge part of its business or assets.
Other companies that the Platform may acquire or merge with.
If a change occurs in the Platform’s business, the new owners may use personal Data in the same manner set out in this Privacy Policy.
All information provided by the user or otherwise obtained is stored on our secure servers.
Any payment transactions processed by us, or by a third-party payment service provider selected by us, will be encrypted using secure encryption technology.
The user is responsible for maintaining the confidentiality of their username and password. Users are requested not to share their username and/or password with any other person.
Once we receive the user’s information, we will use strict procedures and security features in an effort to prevent accidental loss, misuse, or unauthorised access.
We are not responsible for the privacy policies of websites that are linked to the Platform in any manner.
If you provide any information to such third parties, different rules may apply regarding the collection and use of Data. You should contact those parties directly if you have any questions regarding their use of the Data they collect.
The Platform will retain Data and information for as long as is necessary and reasonable to fulfil the purposes for which such Data and information was collected, including for the purpose of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
The Platform may retain Data and information for a longer period where a complaint has been submitted or where there is a possibility of litigation relating to the relationship between the Platform and the user.
In determining the appropriate retention period for Data, the Platform will take into consideration:
The amount, nature, and sensitivity of the Data and information.
The potential risk of harm arising from unauthorised use or disclosure.
The purposes for which the Data is processed.
Whether such purposes can be achieved through other means.
Applicable legal, regulatory, tax, accounting, or other requirements.
No credit or debit card details used for payment purposes, or personally identifiable information, will be stored, sold, shared, rented, or leased to any third party.
No credit or debit card details will be passed to third parties.
Appropriate steps are taken to ensure the privacy and security of Data, including through various hardware and software methodologies.
However, the security of any information disclosed through the internet cannot be guaranteed.
Under certain circumstances, you may have the following rights under applicable data protection laws in relation to your Data:
You may request access to your Data, commonly referred to as a “data subject access request.”
This enables the user to receive a copy of the Data held by the Platform, if any.
You may request the correction of Data held by the Platform.
You may request that any incomplete or inaccurate Data be corrected, although the Platform may need to verify the accuracy of the new Data provided.
You may request the deletion or removal of Data where there is no valid reason for the Platform to continue processing it, or where deletion is required in order to comply with local law.
However, the Platform may not be able to comply with a deletion request for specific legal reasons. Where possible, the user will be informed of such reasons at the time the request is submitted.
You may request that the processing of your Data be restricted in certain circumstances and subject to certain conditions.
You may withdraw your consent at any time where the Platform relies on your consent to process your Data and information.
However, withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.
The user acknowledges and agrees that, where consent to access and process Data under this Privacy Policy is withdrawn:
The Platform may be unable to provide certain Services.
The user may be unable to use the Website or Application for its intended purpose.
The user’s account and profile may no longer remain active.
The Platform may be unable to verify the user’s profile for use by other entities to which the user may wish to grant access to their records for any Service requested by the user.
Under no circumstances will the Platform be liable to the user or any other person for any direct, indirect, incidental, special, punitive, or consequential damages, including, without limitation, damages arising from loss of profits, revenue, sales, goodwill, use of content, business impact, business interruption, loss of anticipated savings, or loss of business opportunities resulting from the withdrawal of consent.
You may exercise any of these rights at any time by contacting us at: